TERMS AND CONDITIONS

1. Introduction

These terms and conditions and the documents referenced below (the "Terms") apply to the use of this website (the "Site") and its related or connected services (collectively, the "Service"). By accessing the Site and/or using the Service, you (the “Customer”) agree to comply with these Terms. If you do not accept these Terms, you must not use the Site or access the Service. The Site operates under a white-label model. The technical platform and gaming infrastructure are provided by a third-party platform provider that acts as the licensed platform operator. PepeGames operates the Site under its brand and is responsible for player communication, customer support, and the commercial operation of the Service.

2. General Terms

PepeGames reserves the right to modify these Terms at any time. Changes will take effect as soon as they are posted on the Site. Your continued use of the Service constitutes your acceptance of the modified Terms.

3. Your Obligations

By accessing the Site and using the Service, you confirm that:

• You are over 18 years of age (or the legal age for gambling in your jurisdiction);

• You have full legal capacity to enter into binding agreements;

• You reside in a jurisdiction where online gambling is permitted;

• You do not use a VPN, proxy, or masking technologies to hide your IP address or bypass geographic and regulatory restrictions;

• You are the authorized user of the payment method used;

• You acknowledge the risk of losing money through gambling;

• You are not acting on behalf of another party or for commercial purposes;

• You act in good faith and refrain from manipulating any aspect of the Service;

• You don't try to exploit the math behind the game to gain an advantage;

• You are not enrolled in the PepeGames affiliate program (if applicable).

4. Restricted Use

You must not use the Service if:

• If you are a minor or are under the legal age for gambling in your jurisdiction;

• Reside in or access the Site from any prohibited country;

• Attempting to collect customer data, send spam, or interfere with the Service;

• Engaging in any form of fraud, collusion, or market manipulation.

Prohibited Countries include, but are not limited to: Australia, Austria, France, Germany, Iran, Myanmar, the Netherlands, North Korea, Spain, the United Kingdom, the United States, and jurisdictions listed by the FATF as high-risk.

5. Registration

To use the Service:

• You must register in person and provide accurate and up-to-date information;

• You can have only one account;

• You may be asked to verify your identity by providing documentation (KYC);

• You must protect your login credentials and notify PepeGames of any breach;

• Your account is personal and non-transferable;

• PepeGames reserves the right to reject a registration at its sole discretion.

6. Your Account

• You are not eligible for credit;

• PepeGames may suspend or terminate your account without prior notice;

• Funds received in error may be reclaimed by the company;

• If your account is compromised, you are liable until you notify TopZinhox;

• You can close your account at any time by contacting support using your registered email address.

7. Inactive Accounts

• A $5/month fee applies after 12 months of inactivity if the account has a balance;

• You will be notified in advance about the inactivity fee;

• The fee will be deducted monthly until the balance reaches zero or you reactivate your account.

8. Deposits

• Use only payment methods registered in your name;

• Fees, exchange rates, and minimum deposit requirements apply;

• Deposits from illegal sources are prohibited;

• The bonus terms apply if the bonuses are accepted.

9. Withdrawals

9.1 Você pode sacar quaisquer fundos não utilizados e liberados mantidos em sua conta de jogador enviando uma solicitação de saque de acordo com nossas condições de saque. O valor mínimo de saque por transação é de R$40 (ou equivalente em outra moeda), com exceção do fechamento de conta, caso em que você pode sacar o saldo total.

9.2 Não há comissões de saque se você apostar (rollover) o depósito pelo menos 1 vez. Caso contrário, temos o direito de deduzir uma taxa de 10% com valor mínimo de R$20 (ou equivalente na moeda da sua conta) a fim de combater a lavagem de dinheiro.

9.3 We reserve the right to request a photo ID, proof of address, or to perform additional verification procedures (such as requesting a selfie or scheduling a verification call) for identity verification purposes before authorizing any withdrawal from your Account. We also reserve the right to perform identity verification at any time during your relationship with us.

9.4 All withdrawals must be made exclusively to the original debit/credit card, bank account, or other payment method used to make deposits into your Account. Withdrawals to third-party payment methods or to payment instruments not previously used for deposits are not permitted.

9.5 If you wish to withdraw funds but your account is inaccessible, inactive, frozen, or closed, please contact our Customer Service Department.

9.6 Please note that we cannot guarantee the successful processing of withdrawals or refunds if you violate the restricted use policy set forth in Clauses 3 and 4.

9.7 Withdrawal requests must be approved or denied by PepeGames within 72 hours. Customers may cancel withdrawal requests before they are finalized. Depending on the terms of the payment systems, the withdrawal process may take up to 14 days.

10. Payments and Chargebacks

• Estornos estão sujeitos a uma taxa administrativa de R$50;

• Fraudulent transactions will be reported to the authorities;

• You are responsible for ensuring that all payment details are accurate.

11. Errors

• Bets placed during system errors or with clearly incorrect odds may be voided;

• Overpaid earnings may be recovered;

• PepeGames is not responsible for losses resulting from bugs, viruses, or technical errors.

12. Game Rules and Cancellations

• The results become final after 72 hours;

• Games postponed for more than 72 hours may be canceled;

• Substitutes (stand-ins), rescheduled events, and incorrect match headings do not invalidate the action;

• Limits and bets are subject to change without prior notice.

13. Communication

• Communication between you and PepeGames must take place via the registered email address or the support form on the Website;

• Promotional emails may be sent unless you choose not to receive them.

14. Force Majeure

PepeGames is not responsible for delays or service interruptions caused by events of force majeure, including natural disasters, political instability, or telecommunications failures.

15. Liability

• Liability is limited to the lesser of: (a) the amount of your wager on the affected bet, or (b) $500;

• PepeGames is not liable for indirect, incidental, or business-related losses;

• Customers should protect their devices with security tools and antivirus software.

16. Underage Gambling

Accounts belonging to minors will be closed. Any related transactions will be handled in accordance with applicable laws and regulations. PepeGames reserves the right to report such activity to the appropriate authorities when required by law.

17. Fraud

Fraudulent activities may result in criminal prosecution, loss of funds, and claims for damages, including loss of profits or reputation.

18. Intellectual Property

The Website and all associated content are the exclusive property of PepeGames; unauthorized use of logos, trademarks, or content is strictly prohibited.

19. License

You are granted a personal, non-commercial, non-transferable, and revocable license to use the Site and the Service in accordance with these Terms.

20. Client Conduct

Prohibited conduct includes (but is not limited to):

• Falsification of official records or impersonation;

• Spreading viruses or disrupting the Service;

• Attempting to defraud other users or PepeGames;

• Using Multiple Accounts;

• Unauthorized advertising or sending bulk emails. PepeGames may suspend or terminate accounts involved in such behavior.

21. External Links

Links to third-party websites are provided for your convenience. PepeGames has no control over and accepts no responsibility for their content.

22. Complaints

• Disputes must be submitted within three (3) days of the incident;

• Complaints must be submitted via certified email;

• PepeGames aims to respond within 28 days;

• If the issue is not resolved, it can be escalated internally.

23. Assignment

You may not assign your rights under these Terms without prior written consent. PepeGames may assign its rights without prior notice.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

25. Rape

PepeGames may suspend or terminate your account and freeze your funds for any material breach of these Terms, with or without prior notice.

26. General

• These Terms remain in effect as long as you use the Service;

• Gender-neutral and plural language is used;

• These Terms constitute the entire agreement between you and PepeGames;

• These Terms are governed by the laws of the Autonomous Island of Anjouan, Union of the Comoros;

• In the event of a conflict, the English version shall prevail.