Know Your Customer (KYC) Policy

1. Purpose of the Policy

This Know Your Customer (KYC) Policy establishes the procedures and standards adopted to:

• Verify each user's identity

• Prevent fraudulent and illegal activities

• Comply with the applicable laws of Anti-Money Laundering (AML) and financial regulations

• Meet the requirements for enhanced due diligence

2. Regulatory Compliance

Our KYC procedures are designed in accordance with:

• International AML/CFT standards established by the Financial Action Task Force (FATF)

• Local regulatory requirements in the jurisdictions where we operate

• Applicable regional compliance frameworks

All users are required to complete identity verification in order to access and fully use our services.

3. Verification

PepeGames may request document verification before any withdrawal request.

Includes:

• Full name

• Date of Birth

• Country of residence

• Full home address

• Official government-issued photo ID

4. Accepted Forms of Identification

We accept the following official government-issued documents:

• Passport

• National Identity Card

• Driver's license

Requirements:

• The document must be valid and within its validity period

• All four corners must be clearly visible

• All information must be legible

• You may not edit, delete, or hide information (except for sensitive data, when permitted by law)

5. Proof of Address

Users may be asked to provide valid proof of residence.

Standard requirements:

• Issued in the last 90 days

• Clearly displays the user's full name, home address, and date of issuance

• The entire document must be visible and legible

Accepted documents:

• Utility bill (electricity, water, or gas)

• Bank statement showing full name and address

• Official correspondence issued by a government authority

• Digital bank statement confirming residential address (accepted in specific cases)

Documents that do not meet these requirements may be rejected, which could delay the verification process.

6. Document Submission Process

Documents can be submitted through the secure verification section of your account or emailed to our compliance department:

📧 [email protected]

Review period:

• Usually between 24 and 72 hours

• It may take longer in exceptional or high-risk cases

Users will be notified by email if additional information is required or if the submitted documents are rejected.

7. Accuracy of Information & User Responsibility

• Users are responsible for providing accurate and truthful information

• Any inconsistencies may result in the suspension or closure of the account

• Repeated failure to complete verification may restrict access to the platform's funds and services

8. Use of Technology & Data Security

• Automated database checks are used during the verification process

• Manual reviews by trained compliance professionals may be conducted as needed

• All personal data is stored securely, encrypted, and accessible only to authorized personnel

• User information will not be sold or disclosed, except when disclosure is required by law to prevent fraud or financial crimes

9. Denial of Service & Account Restrictions

We reserve the right to:

• Refuse service if the verification requirements are not met

• Restrict or freeze accounts in cases of suspicious activity or failures in KYC controls

• Report suspicious activities to the appropriate authorities, when required by law

10. Policy Updates

This policy may be updated periodically to reflect:

• Regulatory Changes

• Operational Updates

• Jurisdictional Requirements

Users will be notified of relevant changes through the platform or by email.