Refund Policy

1. Contact Support

All requests related to refunds must be submitted within 24 hours after the alleged transaction.

Customers can contact Support through:

• 💬 Live chat on the website

• 📧 Email: [email protected]

2. Response Time

Each request will be reviewed within 72 hours after submission, depending on the department involved.

Customers will receive a response as soon as the review is complete. If more time is needed for the investigation, the customer will be notified accordingly.

3. Case-by-Case Analysis

Refund requests are reviewed individually, on a case-by-case basis.

The customer agrees to:

• Work with the Support Team

• Provide any additional documentation, if requested

• Please understand that processing times may vary depending on the complexity of the case

4. Instant Services & Refund Limitations

Refunds are not granted for services deemed consumed immediately, such as participating in games or other irreversible actions.

A PepeGames reserves the right to deny any request for a refund, at its sole discretion, in accordance with the Terms and Conditions of the platform.

5. Payment Method Policy

If a refund is approved:

• It will take place exclusively for the original payment method used in the transaction

• Eligibility for reimbursement will depend on the specific policies of the payment provider used

6. Illegal or Fraudulent Activity

If it is determined that a customer has been involved in activities fraudulent, abusive, or illegal, the PepeGames:

• You will have no obligation to issue a refund

• You may report the individual to:

  • Regulatory authorities

  • Law enforcement agencies

  • Sports regulatory bodies

  • Banks, credit card companies, and financial institutions

  • Other online service providers

In such cases, the customer's account will be permanently closed, and he will be unable to create new accounts with PepeGames.